smartPM Support-Portal

For existing customers of services we offer free remote support via our support portal. The smartPM support team is happy to be there on working days from 9 a.m. to 5 p.m. You can reach us by telephone on AT +43 (1) 358 00 70 or DE +49 (89) 26 20 57 88.

Customers WITH an active Service Level Agreement (SLA) can access our extended support services by clicking the “Open SLA Ticket” button.

Customers WITHOUT an active Service Level Agreement (SLA) can create a ticket by clicking on the “Open non-SLA ticket” button. If you are interested in an SLA, you can find more information here.

If you are not yet a customer of ours and need information or help about Unit4 FP&A (prevero), Jedox, Acterys Power BI or our services, you can reach us via the “Contact Us” button.

For our Clients with an active SLA:

For our Clients without an active SLA:

For general information and requests:

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